Terms of Service
Last updated: 04/04/2026
Basic Information
Company: BRANIX Solutions LTDA
CNPJ: 46.059.971/0001-08
Headquarters: São Paulo – SP (Brazil)
1) Scope of Services
This document describes the cloud services provided by BRANIX, including: VPS/Compute, Private/Hybrid Cloud, storage and backup, BaaS/DR, managed security, professional services, and monitoring. Delivery occurs in data centers equivalent to Tier III or higher.
2) Activation, Changes, and Deactivation
Activation within 24 business hours after payment confirmation. Upgrades/downgrades can be requested via the control panel. After cancellation, resources are removed according to the retention window.
3) Service Level Agreement (SLA)
Availability target: 99.90% monthly for standard plans.
- Maintenance communicated with a minimum of 72 hours advance notice
- Service credits range from 5% to 25% depending on downtime
- Exclusions include customer misuse, force majeure, and volumetric DDoS attacks
4) Technical Support
24×7 support for critical incidents; commercial support during business hours (Mon–Fri, 9AM–6PM BRT).
- P1 — 30 minutes (Critical)
- P2 — 1 hour (High)
- P3 — 4 business hours (Medium)
5) Security, Compliance, and Privacy
Technical controls compatible with best practices. Compliance with LGPD (Law No. 13,709/2018). The customer is responsible for identity management, passwords, and sector compliance.
6) Backup, Retention, and Recovery
Recommended standard policy:
- Daily backups (retention: 7 days)
- Weekly backups (retention: 4 cycles)
- Monthly backups (retention: 3 cycles)
- Application-level backups are the customer's responsibility
7) Acceptable Use
The following activities are strictly prohibited:
- Spam and phishing
- Malware distribution
- Unauthorized cryptocurrency mining
- Copyright infringement
- Illegal activities
- Fair use controls apply to shared resources
8) Capacity and Scalability
Allocation follows the limits of the contracted plan. Migrations and capacity adjustments define scope in service orders.
9) Billing and Collections
Billing cycles: monthly, quarterly, or annual.
- D+3: Billing notice sent
- D+7: Service suspension
- D+15: Service shutdown
- D+30: Permanent data deletion
10) Cancellation and Portability
Cancellation must be requested with 7 days advance notice. Data is exportable according to the contracted service standard.
11) Intellectual Property
The customer retains ownership of their data. Tools and infrastructure remain the property of BRANIX.
12) Limitation of Liability
The company is not liable for indirect losses. Liability is limited to the amount paid in the last 3 months for the affected service.
13–15) Final Provisions
Force majeure events suspend contractual obligations. This policy may be updated periodically. Regular consultation of updated terms is recommended.